Effective Date: July 16, 2025

At Northern, we are committed to ensuring your products reach you fresh, intact, and on time. This Shipping & Delivery Policy explains how and when your order will be processed, shipped, and delivered.

1. Order Processing Time

• Orders are usually processed within 1 to 3 business days after successful payment.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive an email or SMS confirmation once your order has been dispatched.

2. Delivery Timeline

• Standard Delivery within India typically takes 3–7 business days, depending on your location.
• Delivery timelines may vary for remote or rural areas.
• We partner with reliable courier services to ensure safe and timely delivery of your orders.

3. Shipping Charges

• We offer free shipping on prepaid orders above ₹[Insert threshold].
• A flat shipping fee of ₹[Insert amount] applies to orders below that amount.
• Shipping fees (if any) will be visible at checkout before payment.

4. Tracking Your Order

• Once your order is dispatched, you’ll receive a tracking link via email or SMS.
• You can also track your order status by contacting our support team at northernfoods@gmail.com with your order ID.

5. Delays & Exceptions

• While we strive to meet delivery estimates, delays can occasionally occur due to weather, operational issues, or courier delays.
• In case of any such delay, we will keep you informed via email or phone.

6. Delivery Address & Responsibility

• Please ensure your delivery address, contact number, and pin code are accurate at checkout.
• Northern is not responsible for failed deliveries due to incorrect or incomplete address details.
• If a package is returned to us due to an incorrect address, we can re-ship it at an additional cost.

7. Damaged or Lost Packages

• If you receive a package that is visibly tampered with or damaged, please refuse to accept it and notify us immediately.
• In case of lost or undelivered packages, contact us within 5 days of the expected delivery date for assistance.

8. Contact Us

If you have any questions regarding shipping or delivery, feel free to contact:
Email: northernfoods@gmail.com